Help and support
At Neunetworks Digital, we believe that excellent customer service is the key to our success. We are committed to providing our clients with the best customer support experience possible.
We offer different options to help you find answers to your questions and troubleshoot any issues you may encounter while using our products/services. Here are some of the ways we can help:
Chatbot
Our chatbot is available 24/7 to provide you with a quick response to your queries. Our chatbot is driven by AI models and can understand and respond to a wide range of queries, providing a fast and effective solution to your problems.
Type your question in the bubble below.
How-To Articles
Our how-to guides provide step-by-step instructions on how to perform specific tasks such as updating a webpage. These articles are designed to help you get the most out of our products and services.
Knowledgeable Articles
We have a comprehensive knowledge base that you can access at any time. This library is continuously updated with new, easy-to-understand articles covering frequently asked questions and troubleshooting issues about web design, hosting, email and much more.
Raise a Support Ticket
If you are an existing client and have an issue that cannot be resolved by our chatbot or knowledge base, you can raise a support ticket. One of our customer support representatives will quickly respond to your query and work with you to find a solution to your problem.
We are committed to providing you with excellent customer support. Our goal is to ensure that your experience with our products/services is a positive one. Please don’t hesitate to contact us if you have any questions, comments or concerns.
Customer support
If you are a client of ours you can now submit your support requests and website update requests using our customer service portal.
If you would like to sign up for this service contact us hello@neunetworks.com.