Terms of Service
In the terms below ‘we’, ‘our’ and ‘us’ refers to Sub-Sahara International Limited trading as Neunetworks Digital. ‘You’ and ‘your’ refers to you the client.
General Terms of Business
- Acceptance of quotation and/or payment of deposit will be taken as acceptance of the following terms and conditions. Please ensure you have read and fully understand what is written below. Please contact us if anything is not clear to you.
- All costs provided exclude VAT where applicable and are valid for thirty days from the date of the quotation.
- Unless otherwise stated above or previously agreed in writing, all invoices are due within seven days of any invoice date.
- Unless agreed in writing, work will usually commence within ten working days of receipt of the agreed deposit.
- Any anticipated completion date provided by us is subject to your requirements and meeting your obligations such as the provision of information, resource (logos, images etc) and approval.
- Costs provided allow for occasional meetings at key stages for a reasonable length of time between the agency and client. Some meetings may incur additional charges for time spent, although the client would be made aware of this in advance.
- Unless otherwise agreed in writing, projects are subject to a ‘standard disbursement charge’ to cover anticipated costs for in-house colour printing, travel, postage etc.
- We will not at any time or in any manner, either directly or indirectly, use for our personal benefit or divulge, disclose or communicate in any manner any information that is proprietary to the client. We will act reasonably to protect such information and treat it as strictly confidential.
- The client agrees to indemnify us and keep us indemnified and hold us harmless from and against any claims, actions, proceedings, losses, liabilities, damages, costs, or expenses suffered or incurred in relation to work or services provided. We are not liable for any loss that may occur before, during or after the development of projects undertaken. We will not be held responsible for any delays, errors or losses arising from any third party.
- The client agrees to alert us in writing to any defects or problems in relation to work and services provided, within 30 days of the final invoice date. We will not be liable for any claims made after this period.
- Appropriate credit and acknowledgement for work produced by us should be attributed to us where possible (for instance written in small text on the back of a printed item or at the bottom of a website) and may be referenced for our promotional purposes unless otherwise (in exceptional circumstances) prearranged with the client.
- These terms and conditions of business supersede any previous versions and apply to all present and future projects unless otherwise agreed in writing. We reserve the right to change or modify these terms at any stage with immediate effect. By agreeing to these terms, your statutory rights are not affected.
- The costs provided when quoting are guide prices based upon what we anticipate the creative, time and production requirements to be, based on previous experience and typical processes, plus client co-operation in provision of content, meeting deadlines and approval.
- Within reason, additional charges may be payable if there are significant variations to this, although the client would be made aware of this well in advance. Charges are unlikely to deviate from those quoted unless requirements change significantly.
- No creative or development work will commence until we have received written approval of the quotation (by hand or by email) and a minimum deposit of 50% of the agreed costs (unless otherwise agreed in writing). This ensures that we is fully equipped to provide the very highest levels of service and expertise, from project inception through to completion. This also applies if a project is delivered in ‘stages’, whereby a deposit will be required before proceeding to each new stage.
- Unless otherwise agreed in writing, the balance of payment will be due in full on project completion (e.g. publishing of website, sending of e-shot etc): failure to make final payment at this point may result in delays in project delivery.
- If a quotation has been provided where a project consists of stages, each stage will be paid in full on completion of each stage, before we progress to the next stage.
- If any project exceeds the estimated timeline agreed due to delays in you not meeting your agreed obligation or extends beyond twelve weeks from approval of quotation (whichever occurs first), we reserve the right to invoice 50% of any outstanding balance, with the remaining 50% payable on completion.
- Costs provided allow for presentation of a minimum of two creative options per brief for you to choose from. In the unlikely event that you are not satisfied with the first round of presented work, we will develop a further round of additional creative development and presentation. If after this third round there is still no agreement on direction, we reserve the right to potentially bring to an end any agreement with the client with no refund of deposit or payments made previously.
- If after the third sets of client amends, you request further changes, these will be billed at our hourly rate.
- At the end of each stage of the process (including – but not limited to – before sending an item to print or publishing a website etc) the client will need to ‘sign-off’ their approval either in person or by email. No further development can be undertaken until the agency is in receipt of written approval confirmation. Any amends to work after signed approved may incur additional charges for further time spent, although the client would be made aware of this in advance.
- Unless otherwise specified, costs quoted exclude the following where relevant: VAT; print; commissioned illustration, photography or stock images; image retouching; image scanning; copywriting; postage, in-house colour print-outs and travel exceeding that allocated within the ‘standard disbursement charge’ above; web hosting (it will often be a prerequisite to host on one of our competitively priced servers, particularly if a website incorporates an e-commerce or content management system); couriers; other third-party costs incurred (such as merchant bank and payment gateway charges) etc.
- It is assumed that unless otherwise stated, most copy and images will be provided by the client, although the agency will contribute to this (through headlines, and top-line messages etc) as a natural part of the creative process. The agency is able to provide a full copywriting service or copy advice, as well as illustration and photography at an additional cost if required. Purchased royalty-free stock images from our standard sources (if required) will generally be priced at between £25 and £45 + VAT per image (dependent on source, image size and quality) to cover sourcing time and image costs. Specific image requirements not satisfied by our standard sources will be charged at cost + 15% + VAT, with prior client notification.
- Until payment is received in full, all designs, artwork and rights to design and artwork (whether in digital or printed format) remain our intellectual property. Full copyright and ownership of all ‘commissioned’ work will reside with us until full payment has been received, at which point we will surrender to you, all claims of ownership and full copyright for final work produced (not including alternative designs, concepts, options, files, images or documents developed throughout the process). This agreement is subject to appropriate credit and acknowledgement appearing and our right to use the work for self-promotion in our portfolio, in presentations, in advertising, in print and online.
- We will never knowingly infringe any copyright or trademark and will deliver, to the best of knowledge, creative solutions that are original and unique to the agency. Unless otherwise agreed in writing, it is the responsibility of the client to ensure that no copyright or trademark has been infringed and to make their own application for copyright or trademark with the ‘UK Intellectual Property Office’ if required.
- If requested, we will (at its discretion) provide the client with end-artwork in its final form (e.g. print-ready PDF; DVD master; outlined EPS file etc). However, the agency does not by default (and possibly without further charge) provide clients with original artwork or HTML code (for example an InDesign file, layered Photoshop file or HTML source file) or any working or development files, rejected concepts and designs, images or documents generated throughout the project. Ownership and copyright of all unused or rejected files, documents and designs will reside with us for non-exclusive future use.
Printing and third-party fulfilment
- Any printing, fulfilment, mailing or third-party services that are provided by we will require a minimum up-front payment of 75% (possibly higher in relation to value) of the agreed cost (this figure will be at our discretion and may in some cases be as much as 100%). Please note that we will not proceed to this stage without receipt of or proof of this payment.
- We will do our very best to ensure that agreed timelines are adhered to, but please be aware that change requests may potentially result in delays. Timelines provided are estimated and we will not be held liable if the project overruns due to delays caused by you not providing necessary input in a timely fashion, or any third-party issues or force majeure (an act of God).
- The agency recommends that clients use our preferred suppliers for print and is able to provide competitive quotations to ensure high quality and service is maintained until delivery of the final product. We always seek a number of quotations from our trusted print suppliers and provide a complete management service: from print-sourcing to print-liaison to proof checking. Although clients are not contract-bound to use the agency to provide this service, it is highly recommended for quality control and peace of mind. If a client prefers to use their own print supplier, the agency will simply provide artwork directly to the client to manage and forward, and will be unable to monitor, advise or take any responsibility for the process or final output.
- In addition to print suppliers, we work closely with sign manufacturers and installers, photographers, illustrators, filmmakers, interior designers and other relevant partners to provide an extensive high-quality service offering beyond immediate in-house capabilities.
- You should be aware that due to a variety of factors there will often be variance in colours shown between in-house proofs, colours on screen, printer’s proofs, and final printed items. These factors are determined by the source of the print or visual (each output source e.g. our printer, your printer, the imagesetter, the monitor etc. will differ from the other), the types of inks or make-up of colours (even Pantone colours can vary significantly and often surprisingly depending on what stock or substrate they are printed on), the type of print process (short-run digital, longer-run litho-printing), the substrate (paper, card, plastic etc) used, individual preferences (ambient light, personal computer settings etc) and several other reasons. As a result of this the agency is unable to guarantee 100% consistency and accuracy of colour on all items and may not always be able to achieve the exact result expected by the client. In the case of printed items, the only true guide as to what is likely to be produced is to request a ‘wet-proof’ on the actual intended substrate with the actual inks to be used, although this will incur additional cost. However, as long as the client accepts there may be inconsistencies across work produced, this step may not be necessary. We do not accept any responsibility for colour variations as a result of these indeterminate factors.
Web design and development
- For all web-related projects, unless specifically stated, the client will retain 100% ownership of the web page design only (ownership is not applicable to proprietary software and programs or source code, such as databases, e-commerce and/or content management systems, web application source code or flash files/animations).
Email, hosting and Office365 products
- We resell web hosting services to host the websites we have built for our clients. This is recommended in order to ensure ongoing quality of service.
- Although the standard of our hosting packages are high, we are unable to guarantee 100% up-time (as no web host could) nor accept any responsibility for any error, omission or misrepresentation in relation to the websites hosted or for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) suffered by any user of the websites hosted. We make no warranties or representations of any kind that hosting will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall we, our employees or agents be liable for any direct, indirect or consequential damages resulting from the hosting of websites on our servers.
- Hosting is billed monthly and is based on an annual commitment from the first hosting invoice date. Notice to cancel hosting should be made in writing 30 days before the anniversary of the hosting renewal. If the hosting is cancelled midway through the annual period, the balance of the hosting becomes payable.
- Payment for Email, hosting, domain registration or renewal and Office 365 products must be paid in advance.
- Payments falling overdue by 7 days will incur an 8% penalty surcharge or £5, whichever is greater.
- Payments falling overdue by 14 days will result in the suspension of all hosting, email or Office 365 services provided to the client by Sub-Sahara International Limited, whether those services are included in the overdue invoice(s).
- Payments falling overdue by 30 days will result in the termination of such services. This will result in the deletion of any data such as emails or website files held on these platforms.
- Sub-Sahara International Limited will not be liable for any loss to the client as a result of such deletion.
- Termination of this contract will be as stipulated in section xx above.
- Any of the services in this category should have a continuous authority payment associated with the service by credit or debit card, or through standing order.
Updated 8 January 2020.